Resume As of June 1998

Career Summary

For 30 years I have maintained IT technical competencies and demonstrated the ability to transform business requirements into IT based solutions leveraging the latest in software development, information access, communications, and large enterprise systems architecture.   I have during this time utilized the latest technologies and practices to design, manage, support, and deploy practical, Enterprise and Small Business sized business solutions.  I work well with Management, Business and Technical, and End User staff to ensure that once projects are deployed, they receive positive adoption from the user communities.  My experience includes working with project teams in both North America and Europe.  I have additional experience training and developing resources in Africa, South America, and Australia.

My career started as an IBM Mainframe PL/1 and Cobol programmer moving deeper into the operating system software to develop enhancements based on the IBM 370 Assembler Language.    As Customer Relationships Management systems developed using IBM's CICS online transaction processing system I managed the infrastructure for 500 seat service centre network covering home office and remote locations.  During this period in the mid 1970's I led the effort to introduce release management and quality control processes in the IT department.  As PC's developed my attention turned to small business and PC to Mainframe systems solutions where I spent 10 years working as a consultant and solution provider servicing customers with custom and packaged applications.

 I latter returned to the corporate world specializing in marketing and sales applications.  Prior to joining Siebel Systems I was Director of Sales Information Systems for a Global Hi-Tech Manufacture, where I initiated and led the strategy and development efforts which included the companies first Data Warehouse solution.  Since joining Siebel Systems I have specialized in Global technical training to Management, Business Analyst, Project Management, Development, and Systems staff working on CRM solutions.

Work History

Siebel Systems, Inc. - Senior Principal Instructor and Site Manager Netherlands - August 1998 to Present

Now living in the Netherlands I am responsible for the management of the Amsterdam Training Site and for the delivery of management and technical  training to audiences from around Europe, Africa, the Middle East, and Asia.  Focusing on quality and value for the students and working with our sales and management team, I proved to be a key player contributing to the growth of the Siebel Northern Europe and Emerging Territories education center.

Hired as a Technical Account Manager, I  coordinated 3 Siebel projects for a major bank leading to a 7,500 user implementation project.

Transfering to the Education Department I became Siebel's first full time Partner Education Instructor and Curriculum Developer.  Responsible for developing the Siebel Implementation Methodologies courseware taught as part of Siebel's three week Core Consulting Curriculum.  Developed reviews and games used as teaching tools in the Partner Education Program.  First Siebel employee to achieve Consultant Certification.

Promoted to Manager of Siebel's Partner Education program responsible for the hiring and mentoring of new instructors.  Scaled the Partner Education program from 2 classes delivered monthly to 14 classes in an 8 month period.  Participated in the development of new Certification Exams, and the development of a Requirements Mapping course oriented towards the Business Analyst job function.  Facilitated Siebel's Partner Education Steering Committe and represented the Partner Education Program at Siebel Partner events.  Delivered classes World Wide to international audiences.  Responsible for scheduling all World Wide Partner Education classes and resourcing classes with instructors.  Responsible for coordinating the activities of internal and Sub-Contractor resources.  Responsible for approving Sub-Contractor Expenses and Purchase Orders.

Symbol Technologies Incorporated – Director, World Wide Sales Information Services  -- 1991 to August 1998

Director of technical associates responsible for the development and implementation of World Wide field mobile Sales Force Automation applications.  Currently loaned to Symbol’s SAP implementation project as Reporting Team leader.

Initiated and developed the companies first Decision Support System and Data Warehouse applications using Oracle.  Developed and implemented Symbol’s first Client Server applications using Powerbuilder. Responsible for the selection and deployment of Symbol’s first ad-hoc query tools using the Cognos family of products. 

Responsible for three year strategic and tactical Sales Force Automation planning. Project Manager for a World Wide Sales Opportunity Management System. Designed and deployed Mobile Communications software for 120 North American sales representatives. Responsible for the technical evaluation of product configuration software, inclusive of internal requirements and vendor capabilities. Responsible for vendor relationships including selection, contract negotiation, and project management.  Responsible for the purchasing, deployment, and tracking of all sales related laptop assets. Developed a software buying methodology that was latter adopted by the IS organization. .  Developed sales forecasting applications using Oracle and PL/SQL.

Designed and developed applications in Oracle, Powerbuilder, Visual Basic, and Microsoft Access. Member of the companies Internet Steering Committee. Developed and deployed a 2 dimensional bar code based lead acquisition system utilized by over 200 exhibitors at the 1994 Informix user conference

Originally hired as the Industry Market Manager responsible for the growth of revenues and market share in the transportation, telecommunications, and utility industries.  Responsible for the creation of yearly Market Plans and new Product Requirement Document plans.  Researched and reviewed Pen Based Computing, Voice Recognition, Wireless Wide Area Computing, Radio Frequency Automatic Identification, and Multimedia technologies for new product offerings and in-house applications. Warehouse Education Research Council, American Gas Association, and Telecommunications Industry Forum, Sales Automation Association representative.  Initiated sales opportunities while working with sales associates.   Extensive exposure to bar code, portable systems, and wireless communications technologies. Initiated and nurtured relationships with key value added re-sellers.

Traditional Innovations, Inc. -- President/Consultant -- 1981 to 1991

Exquisite Form Industries - Managed, designed, documented, trained users, and delivered a Sales Inventory Order Processing System.  Utilizing laptop computers, hand held computers, portable printers, and bar code readers, sales personnel recorded customer inventories and generated orders. Utilized a value added network to communicate orders for fulfillment.

SIAC - Upgraded PC COBOL reporting packages.  The upgrade enhanced printed reports, providing HP laser printer form capabilities integrating database and form's output of text and graphic information. 

Choice Drug Systems - Managed, designed, developed, documented, trained users, and delivered a Long Term Health Care pharmaceutical dispensing and tracking system.  The application utilizes hand held computers, PC's, bar codes, and remote data communication capabilities. On a nightly schedule downloaded pharmacy data to health care facilities for report printing and hand held computers loading.  Hand held computers are used by nurses to dispense and track medication given to facility residents.

Dennison Corporation/Kmart Apparel - Designed, developed, documented, trained users, and implemented a PC control system for an automated warehouse receiving product.  PC software included the development of an X.PC error correcting communications packet switching protocol for information transfer between the PC and remote industrial processors. 

Paine Webber - Developed and led a 4 month technical training course instructing MIS Systems Interns. Interns were participating in a 2 year corporate training program.  Topics included Data Processing fundamentals, COBOL, Quality Control, VSAM, Database development, Project Planning, and Systems design.

Kmart Apparel - Responsible for the coordination and technical design of a 4300 based distributed shipping control system.  Developed and taught a training program for administrative personnel covering the operations of DOS/VSE, VTAM, and CICS.  Later called back to convert the DOS/VSE applications to MVS for central site backup processing.

Compensation Resources, Inc. -  R&D Project Manager - 1984 to 1986

Designed, developed, packaged, documented, and supported users of the CICS front end of Saletech, a life insurance sales illustration system.  Evaluated and recommended mainframe hardware, software, and communications acquisitions.  Supervised 4300 hardware installations, operations, and support.  Responsible for all PC product acquisition, including the evaluation of local area networks.  Developed and planned the company's training program for both data processing and administrative staff.  Responsible for the generation and design of all company computer based graphics needs.

Software Design Associates - Systems Engineer - 1979 to 1981

Provided nationwide and overseas training, technical support, applications development, and sales support for the INTERCOMM teleprocessing system. Developed and facilitated a 60 hour introductory course designed to teach non-data processing personnel how to operate an IBM MVS mainframe computer.

Commercial Software Incorporated - Systems Engineer - 1978 to 1979

Developed BAL based applications for a telecommunications reporting package.

Morgan Guaranty and Trust - Systems Programmer - 1977 to 1978

Supported both the INTERCOMM  Money Transfer and CICS on-line systems.  Recommended and installed new applications development productivity aides.

Group Health Incorporated - On-line Technical Support Manager - 1976 to 1977

Decreased CICS on-line system downtime from 20% to less than 2% on a monthly basis.  Duties also included the support for all local and remote communications equipment.  Developed system recovery and  failure prevention applications.

University Applications Processing Center - Programmer

Designed, developed, and implemented application programs in PL/1 and 370/Assembler.

Software Summary